Interactive Voice Response System
Create professional phone menus and automated call routing with our advanced IVR solution. Improve customer experience, reduce wait times, and ensure calls reach the right department or agent every time with intelligent call flow design.
Advanced IVR Features
Build sophisticated call flows with our comprehensive IVR solution.
Multi-Level Menus
Create complex menu structures with unlimited levels, sub-menus, and conditional routing based on caller input and business logic.
Smart Call Routing
Route calls intelligently based on time of day, caller ID, queue status, agent availability, and custom business rules.
Queue Management
Manage call queues with hold music, estimated wait times, callback options, and priority routing for VIP customers.
Visual Flow Builder
Design call flows with our intuitive drag-and-drop interface. No coding required to create professional IVR systems.
Time-Based Routing
Configure different menus and routing rules based on business hours, holidays, and special events automatically.
Call Analytics
Track menu usage, call paths, abandonment rates, and performance metrics to optimize your IVR system continuously.
Benefits of Professional IVR
Discover how IVR systems can transform your customer service operations.
Improved Customer Experience
Guide customers to the right department quickly, reducing frustration and improving satisfaction scores.
Reduced Wait Times
Distribute calls efficiently across available agents and departments, minimizing customer wait times.
24/7 Availability
Provide automated assistance and information even outside business hours with self-service options.
Cost Savings
Reduce staffing costs by automating routine inquiries and directing calls more efficiently.
Professional Image
Present a professional image with custom greetings, hold music, and branded voice prompts.
IVR Solution Pricing
Flexible pricing plans to match your IVR requirements.
Basic
- Up to 3 menu levels
- Basic call routing
- Text-to-speech
- Standard analytics
- Email support
- 5 concurrent calls
Professional
- Unlimited menu levels
- Advanced routing
- Custom voice recordings
- Detailed analytics
- Priority support
- 25 concurrent calls
- Queue management
Enterprise
- Unlimited everything
- Custom integrations
- Advanced scripting
- Real-time monitoring
- Dedicated support
- Unlimited concurrent calls
- White-label options
Frequently Asked Questions
Find answers to common questions about our IVR solution.
How easy is it to set up an IVR system?
Very easy! Our visual flow builder allows you to create professional IVR systems with drag-and-drop simplicity. No technical knowledge required, and you can have a basic system running in minutes.
Can I use my own voice recordings?
Yes, you can upload your own professional voice recordings or use our text-to-speech engine with natural-sounding voices in multiple languages and accents.
How many menu levels can I create?
There's no limit to the number of menu levels you can create. However, we recommend keeping menus simple and intuitive for the best customer experience.
Can the IVR integrate with my existing phone system?
Yes, our IVR solution integrates seamlessly with most phone systems, including traditional PBX, VoIP systems, and cloud-based platforms.
What analytics are available for IVR performance?
We provide comprehensive analytics including menu usage statistics, call path analysis, abandonment rates, average handling time, and customer satisfaction metrics.
Ready to Build Your Professional IVR?
Create a professional phone experience that guides customers efficiently and improves satisfaction. Start building your IVR system today.